[Fast-Track Product] ASC Recording Insights is 100% SaaS solution, sitting natively within Microsoft Teams; records all calls and interactions that happen within Teams. Using Microsoft Cognitive Services, we create insights and value to take back into the organisation to ensure compliance. For dynamics365 users, we link these recordings to opportunities, records, contacts etc -to provide a full scope of interaction for your organisation.
Overview
Integrations
Showroom
ASC offers a true native Microsoft Teams app for compliance recording addressing regulatory requirements across markets and industries. Compliance recording is needed for all external communication in regulated markets, such as the Financial Industry, Healthcare and the Public Sector. The standard teams recording feature does not fulfill applicable regulations. ASC Recording Insights is embedded in the Teams user interface for a seemless user experience and quick onboarding.
ASC Recording Insights unlocks business opportunity in regulated markets and increases the monthly active users on Teams.
ASC Recording Insights is native to Teams and available in the Teams user interface.
ASC Recording Insights is tightly integrated to Active Directory, and setup can be done in less than a day.
ASC Recording Insights records all channels in Teams, including voice, video, screen share and chat.
*CloudBlue Fast-Track product: This product is part of the CloudBlue Fast-Track program. This means that the product is in process to be integrated with CloudBlue Connect.
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ASC Recordings Insights customer persona
Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
Finance & Insurance
Administrative & Support
Health Care & Social Assistance
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot
Needs
A pure cloud service that adheres to strict global compliance and records all communications in Microsoft Teams.
Migrate exsisting telephony to Microsoft Teams, overlaying compliance as a service. Enabling new media.
Record all calls & chats via Teams. Use analytics for Compliance and provide 24×7 support.
Wants
Easily import legacy recordings for reporting and analytics.
Quick and easy end user adoption.
Scalable, secure and reliable solution with 24×7 support.
Pain points
Compliance challenges caused by moving Teams phone system.
Recording of meetings without the organiser being in the meeting – ideal with the current disperse workforce & working from home.
Integration into Dynamics for 360 view of customer interactions and allowing users to view replay calls, view transcriptions & start call recordings in Dynamics.
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