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ASC Recording Insights
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About

[Fast-Track Product] ASC Recording Insights is 100% SaaS solution, sitting natively within Microsoft Teams; records all calls and interactions that happen within Teams. Using Microsoft Cognitive Services, we create insights and value to take back into the organisation to ensure compliance. For dynamics365 users, we link these recordings to opportunities, records, contacts etc -to provide a full scope of interaction for your organisation.
  • Overview
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Why ASC Recordings Insights?

Centric to Microsoft – Teams, Dynamics, Azure, Cognitive Services. Aligned to Microsoft Modern Workplace. Increases monthly ative users for Microsoft Teams and Dynamics. Generate high value recurring revenue. Partner with experts in Communication.

ASC Recordings Insights customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
Finance & Insurance
Administrative & Support
Health Care & Social Assistance
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • A pure cloud service that adheres to strict global compliance and records all communications in Microsoft Teams.
  • Migrate exsisting telephony to Microsoft Teams, overlaying compliance as a service. Enabling new media.
  • Record all calls & chats via Teams. Use analytics for Compliance and provide 24×7 support.

Wants

  • Easily import legacy recordings for reporting and analytics.
  • Quick and easy end user adoption.
  • Scalable, secure and reliable solution with 24×7 support.

Pain points

  • Compliance challenges caused by moving Teams phone system.
  • Recording of meetings without the organiser being in the meeting – ideal with the current disperse workforce & working from home.
  • Integration into Dynamics for 360 view of customer interactions and allowing users to view replay calls, view transcriptions & start call recordings in Dynamics.
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