A full-featured Inbound Contact Center
Businesses require cloud-based inbound call center software to efficiently manage incoming customer service or sales calls with teams that work from anywhere. With Ozonetel, you can offer them a robust, full-featured, cloud-native solution.
- Automate call routing and distribution
- Design self-service options with our configurable, drag & drop IVR
- Efficiently manage call queues & call recordings
- Enable live call monitoring, screen recordings, and 70+ reports
Outbound Contact Center with powerful dialers
For productive sales campaigns and automated callbacks, businesses require auto-dialers that integrate with their CRM. Ozonetel offers outbound solutions that integrate with almost any CRM.
- Businesses can automate calls to inbound leads
- Every call is recorded and logged within the CRM
- Sales teams automatically view customer data during every conversation
Today, businesses need to serve customers on multiple channels. For instance, email, SMS texts, and sometimes social media or messaging apps. With Ozonetel, you can offer to unify all these channels on a single window. Businesses love how easy it becomes to manage everything with a single vendor.
Additionally, with CRM integration, customer data is shared across all channels enabling businesses to build stellar CX.
Ultrafast implementations & VIP support
Many businesses perceive contact center deployment to be a gigantic task. Enterprise contact center solutions often take months to implement and CRM integrations and onboarding are expensive and cumbersome. With Ozonetel, you can deploy an end-to-end contact center solution for businesses in a few hours (without any coding) and always access 24×7 support from a dedicated account manager.
From designing an IVR system to enabling an Omnichannel contact center, you can take care of it all in a matter of a few days with personalized onboarding and support from the Ozonetel team at every step of deployment.
A full-stack solution without any dependency on third-party platforms.
Unlike other contact center solutions in the market, Ozonetel’s proprietary, full-stack, cloud-native contact center solution has been built from the ground up with no dependency on any third-party platform.
- Our open APIs seamlessly integrate with legacy PBX platforms.
- Our partners can use our APIs to build new products, enhance an existing solution, or create custom workflows for clients.