CoreInteract for Microsoft Teams is an innovative enterprise customer engagement platform designed for any business where sales, service, and support are a top priority. CoreInteract unifies all your business communications channels and enables your employees to interact with your customers completely within Microsoft Teams.
CoreInteract is a Native Teams application. It is built on the Microsoft Bot framework, deployed in Microsoft Azure, and provides:
- Inbound Call Routing and Queuing
- Simplified Microsoft Teams Phone System Administration
- Integrated screen pops through PowerApps Canvas for such popular applications as Dynamics 365, Salesforce and more.
- Real-time performance dashboards
- Historical reporting with trend analysis
In addition to Voice calls, other digital channels such as SMS, web chat, email and social media will be available within the CoreInteract routing, queuing, and reporting engine, all delivered to users natively in a unified Microsoft Teams view.
CoreInteract integrates with Microsoft Dynamics 365, Salesforce and other business systems to provide relevant “screen pop” information to users via Microsoft PowerApps Canvas. Customers can tailor views to meet unique requirements for any workgroup. All communication channels are delivered natively through the Microsoft Teams client eliminating the need to switch between multiple applications to interact and engage with customers.
CoreInteract enables organizations using Microsoft Teams to deploy an enterprise-wide customer engagement platform, a capability that has historically been limited to expensive and complex contact center solutions. The power and simplicity of CoreInteract extends omni-channel customer engagement capabilities to all customer-facing employees.
CoreInteract eliminates the gaps customers face when deciding to adopt Microsoft Teams as their voice solution making the switch to Teams Phone System more compelling than ever.
Zextras Carbonio is the ideal private workplace for Telcos and Isp companies that target Regulated Enterprises and the Public Sector, which needs to achieve data sovereignty.
Due to the increasing demand for privacy and data sovereignty, end-customers need total control on data and Zextras Carbonio enables the providers to offer it, while cutting their infrastructural costs.
The platform Zextras Carbonio is the digital workplace required for everyday work-life, as it provides various features, e.g., chats, file managing, and co-editing. It also comes with features such as Backup, Storage Management to reduce the TCO, and High Availability.
*CloudBlue Fast-Track product: This product is part of the CloudBlue Fast-Track program. This means that the product is in process to be integrated with CloudBlue Connect.