Autotask is a comprehensive technology platform that runs your critical business functions, including: expense management, service desk, project management, CRM, and time & billing. It is designed for technology solution providers with multiple clien
The IT business management solution features remote monitoring and management—it can be an add-on or integrated—in a secure and encrypted environment across devices, domains, and networks. It allows you to view all your IT assets and set system-wide monitoring policies, such as, auto-response, auto-resolution, email alerts, and dashboard lookup. Its RMM also has an audit-trail and ticketing and easy-to-read reports.
As a service desk, Autotask is ITIL-compliant and features SLA management and allows you to keep customer notes, contracts, emails, and incidents in a single location to help you settle disputes or issues faster and more accurately. Likewise, Autotask helps you to manage different SLA levels and monitor each agreements’ details with automated alerts, work flows, and escalation paths. Its SLA module integrates with accounting for faster billing. To keep you on top of high-priority SLA issues, the solution delivers real-time updates and alerts.