Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. Unifonic streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots.
- Notice. Send notifications to customers instantly, securely, and cost-effectively over their favorite communication channels.
- Flow Studio. Eliminate communication complexities and reduce time and cost by automating customer journeys across channels.
- Multichannel Campaigns. Engage customers with personalized offers and special deals to increase conversions, and boost customer loyalty.
- Number Masking. Protect customer privacy by connecting employees and customers without exposing their personal phone numbers.
- Programmable Channels. Easily deploy multichannel communications by seamlessly integrating text, voice, chat and messaging capabilities into existing systems via a single API.
- Authenticate. Ensure successful authentications via a customer’s preferred channels by automating and orchestrating OTP notifications over SMS, WhatsApp, voice and Push messaging
- Interactive Voice Response. Reduce call wait times and free up call agents by setting up an inbound self-service call line to manage common customer queries or an outbound voice message to provide proactive notifications.
- SMS. Manage communications at scale and reach offline customers with Global SMS delivery using our SMS API
- WhatsApp. Send and receive WhatsApp messages globally with multi-language text, image, document, and location support.
- Push. Design and deploy visible, relevant, and timely Mobile Push Notifications to increase App engagements.
- Voice. Customise your turnkey voice experiences with programmable APIs that connect your teams and customers securely.
*CloudBlue Fast-Track product: This product is part of the CloudBlue Fast-Track program. This means that the product is in process to be integrated with CloudBlue Connect.