The EdgeView Service provides service providers a single web-based dashboard to manage service quality, monitor, provision and troubleshoot VoIP. It collects granular data on SIP sessions as well as overall data network performance via the deployment of EdgeMarc Intelligent Edge devices at each customer site. This data is sent to EdgeView for analysis and action, helping support teams get to the bottom of service quality issues.
EASE OF MANAGEMENT
Manage all EdgeMarc Intelligent Edges with the EdgeView Service Control Center. EdgeView provides a comprehensive view of your VoIP network, enabling you to monitor performance and quickly remediate issues, leading to an improved customer experience and reduced costs.
- Complete visualization of your network edge environment
- Quick problem diagnosis and remediation
- Proactive analytics to readily get to root cause
- Big data analytics provides of a wealth of historical trending for future problem resolution
Features and Benefits:
EdgeView provides all the tools you need to manage your UCaaS deployments.
PROVISION AND MANAGE
- Fast, easy configuration through Ribbon Zero Touch Provisioning (ZTP)
- System Environmental Analysis (SEA) provides as-installed and ongoing snapshots of the customer’s network
- LAN inventory report gives insights into the customer’s LAN and potential problem areas.
MONITOR AND ALERT
- Repository and analytics engine for real-time performance data.
- Set event-based triggers to enable advanced analytics, such as packet captures and ring buffers
TROUBLESHOOT AND REMEDIATE
- Go inside the customer network to identify problems and rectify issues.
- Proactive analytics allow you to view the actual problem—no more trying to replicate issues to get to a resolution.
REPORT AND ANALYSE
- Dashboards provide a snapshot of network performance
- Reporting platform enables ad-hoc and scheduled reports on performance trends, device inventory, and other metrics.