Help Scout is a dedicated customer support platform built specifically for the needs of growing businesses. It gives you the simplicity to start right away, the power to grow, and the human-centered approach to turn customers into advocates. That’s why 12,000 beloved brands trust Help Scout as the backbone of their support team.
Help Scout customers are able to respond to 52% more customer messages in their first year, and reduce support requests by 30% with self-help knowledge bases. Plus, it’s as easy to use as an email inbox, so teams can get started improving their customer relationships right away.
Features:
Shared Inboxes
Work together on customer messages in shared inboxes designed with all the organization, collaboration, and automation features your team needs to do more with less.
Knowledge Base
Reduce your support volume by at least 30% with a knowledge base that’s designed for customer self-service. You’ll have happier customers and fewer conversations — everyone wins.
Live Chat
Install live chat on your site in minutes and start talking to customers, supported with all the same collaboration tools you use to manage email.
In-App Messages
Proactively send messages in-app or on your website to offer support, share helpful links, or make timely announcements.
Reporting
Start tracking customers happiness, team efficiency, and other key metrics with out-of-the-box reporting.
Customer Data
Quickly reference each customer’s profile, previous conversations, and website activity alongside every support request to deliver faster, more personalized support.
Integrations
Connect Help Scout with 50+ integrations to keep your business in sync, or take advantage of our API and SDKs to customize your own experience.
*CloudBlue Fast-Track product: This product is part of the CloudBlue Fast-Track program. This means that the product is in process to be integrated with CloudBlue Connect.
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