Help Scout is a dedicated customer support platform built specifically for the needs of growing businesses. It gives you the simplicity to start right away, the power to grow, and the human-centered approach to turn customers into advocates. That’s why 12,000 beloved brands trust Help Scout as the backbone of their support team.
Help Scout customers are able to respond to 52% more customer messages in their first year, and reduce support requests by 30% with self-help knowledge bases. Plus, it’s as easy to use as an email inbox, so teams can get started improving their customer relationships right away.
Work together on customer messages in shared inboxes designed with all the organization, collaboration, and automation features your team needs to do more with less.
Reduce your support volume by at least 30% with a knowledge base that’s designed for customer self-service. You’ll have happier customers and fewer conversations — everyone wins.
Install live chat on your site in minutes and start talking to customers, supported with all the same collaboration tools you use to manage email.
Proactively send messages in-app or on your website to offer support, share helpful links, or make timely announcements.
Start tracking customers happiness, team efficiency, and other key metrics with out-of-the-box reporting.
Quickly reference each customer’s profile, previous conversations, and website activity alongside every support request to deliver faster, more personalized support.
Connect Help Scout with 50+ integrations to keep your business in sync, or take advantage of our API and SDKs to customize your own experience.