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CloudWave Neon
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About

[Fast-Track product] The first completely customisable, agent interface for cloud contact centre customer engagement. Brings cutting edge elements of technology from best-of-breed vendors together in an easy-to-use single-pane-of-glass interface. Built on highly secure, 3DES encrypted, IRAP certified, resilient AWS systems offering unlimited scale. Amazon Connect intelligence is at the core of NEON, providing call control and administration.
  • Overview
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Why CloudWave Neon?

  • Customers are demanding this new world technology. ie consumption based, cloud – flexible, scalable, secure, etc.
  • Generous margin.
  • Strong commercial reduction moving from traditional contact centres circa 30-40% hard cost saving.
  • 24/7 support.
  • CloudWave does all heavy lifting – presales, joint sales calls, commercial discussions, support hand off — as much or as little as you would like. 
  • Great collateral including – pitch decks, testimonials, calculators. 
  • Contract templates, proposal templates to make signing easy.

CloudWave Neon customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
Government
Healthcare
Credit Unions ( 2-tier banking and finance )
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • Paying expensive monthly license / maintenance fees and would prefer to pay per minute of usage ( consumption).
  • Integrations with 3rd party CRM or business tools to contact centre.
  • Flexibility allowing contact centre agents to work from anywhere securely with highly functional contact centre.

Wants

  • Adding channels to the contact centre i.e., SMS, email, Social, etc.
  • Scalable to infinity agents one day then the next day back to a single agent – i.e., flash crowds.
  • Personalisation of all aspects of the contact centre i.e., agent interface, customer journey – at scale.

Pain points

  • Reduce hard cost by 40%.
  • Allow integration with modern business tools and data sources.
  • Reduce call wait times and improve the customer experience.
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