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Aircall
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About

Aircall is the phone and call center software of choice for SMB Sales and Customer Service teams. With over 15,000 customers worldwide, Aircall helps businesses have richer conversations with its beautiful and easy to use desktop and mobile apps, 100+ plug-and-play integrations (including HubSpot, Salesforce, Slack and Microsoft Teams), and user-friendly reporting tools. Aircall is setup in minutes, and has been adopted by partners of all sizes, whether agents, referral partners, or resellers.
  • Overview
  • Integrations
  • Showroom
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Why Aircall?

Aircall is the only voice and call center software solution that can be distributed at scale to small and medium businesses, filling an underserved market.
Consumer-grade applications, Enterprise-grade quality, reliability, and compliance, and international coverage, all make Aircall the solution of choice for partners looking to distribute a modern telephony solution to small and medium businesses worldwide. Aircall has been adopted by Telecom carriers, MSPs, VARs, and referral partners of all sizes.

Aircall customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
Software & Business Services
Financial Services
eCommerce & Retail
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • Move to a 100% cloud-based voice and messaging solution for Sales or Customer Service users required no hardware, available globally.
  • Integrate telephony with existing business tools across CRMs, helpdesks, collaboration tools, and more.
  • Gain visibility into voice and messaging activity with live and historical dashboards.

Wants

  • Easy-to-use applications for end users and administrators alike, that can be managed by business unit owners directly without IT support.
  • Availability across Mac, Windows, web browsers, iOs, Android devices.
  • Advanced telephony feature-set (ring rules, warm and cold transfers, conferencing, parallel calling, advanced recording control).

Pain points

  • Telephony systems are outdated, complex to use and manage, and unreliable, making user adoption and satisfaction and constant challenge.
  • Telephony systems are not integrated in business tools, making the phone a black box.
  • Analytics on voice calls are traditionally not user-friendly, making it very hard for managers to drive actionable change from telephony reporting tools.

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