Ozonetel Contact Center - CloudBlue

About

Ozonetel is a highly adaptable Contact Center solution that helps businesses to get on the cloud, automate processes, and reduce operating costs by 50%. We deliver cutting-edge dialers, code-free IVR, and integrated AI for 2,500+ contact centers across the globe. But most importantly, we make deployment easy and stress-free for contact center managers with our unique legacy system adaptations, personal one-on-one onboarding, and rapid go-live.

Overview
Integrations
Showroom

A full-featured Inbound Contact Center

Businesses require cloud-based inbound call center software to efficiently manage incoming customer service or sales calls with teams that work from anywhere. With Ozonetel, you can offer them a robust, full-featured, cloud-native solution.

Automate call routing and distribution
Design self-service options with our configurable, drag & drop IVR
Efficiently manage call queues & call recordings
Enable live call monitoring, screen recordings, and 70+ reports

Outbound Contact Center with powerful dialers

For productive sales campaigns and automated callbacks, businesses require auto-dialers that integrate with their CRM. Ozonetel offers outbound solutions that integrate with almost any CRM.

Businesses can automate calls to inbound leads
Every call is recorded and logged within the CRM
Sales teams automatically view customer data during every conversation

Omnichannel Platform

Today, businesses need to serve customers on multiple channels. For instance, email, SMS texts, and sometimes social media or messaging apps. With Ozonetel, you can offer to unify all these channels on a single window. Businesses love how easy it becomes to manage everything with a single vendor.

Additionally, with CRM integration, customer data is shared across all channels enabling businesses to build stellar CX.

Ultrafast implementations & VIP support

Many businesses perceive contact center deployment to be a gigantic task. Enterprise contact center solutions often take months to implement and CRM integrations and onboarding are expensive and cumbersome. With Ozonetel, you can deploy an end-to-end contact center solution for businesses in a few hours (without any coding) and always access 24×7 support from a dedicated account manager.

From designing an IVR system to enabling an Omnichannel contact center, you can take care of it all in a matter of a few days with personalized onboarding and support from the Ozonetel team at every step of deployment.

A full-stack solution without any dependency on third-party platforms.

Unlike other contact center solutions in the market, Ozonetel’s proprietary, full-stack, cloud-native contact center solution has been built from the ground up with no dependency on any third-party platform.

Our open APIs seamlessly integrate with legacy PBX platforms.
Our partners can use our APIs to build new products, enhance an existing solution, or create custom workflows for clients.

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Why Ozonetel?

Ozonetel’s CCaaS product will yield a direct Agent productivity improvement of 40%+ for contact center Agents. This can be achieved with our innovative APIs for Contact Center ACD and how agents view customer data.
With Ozonetel, customers get a full-featured Contact center software that includes Inbound ACD, Auto dialers for outbound, and Omnichannel capabilities like Web chat, SMS, Whatsapp, etc.
Reduce your cost of operations by 50%+ using Ozonetel and avail of our free onboarding and go-live services.

Ozonetel customer persona

Top segments by size (# employees)

B2C

Micro

0 employees

SOHO

1 – 4 employees

Small SMBs

5 – 9 employees

Medium SMBs

10 – 49 employees

Large SMBs

50 – 249 employees

Corporate

249 – 999 employees

Enterprise

999+ employees

Top segments by vertical

Health Care & Social Assistance

Finance & Insurance

Real Estate, Rental & Leasing

Segment 4

Segment 5

Segment 6

Not targeted customer segment

Secondary customer segment

Sweet spot

Needs

An inbound call center software that lets them manage call routing, call queues, call recordings and reports.
An auto dialer with a CRM integration that improves sales team’s efficiency.
A CRM integration that support agents to view relevant customer information on every call.

Wants

Serve customers on multiple channels like email, SMS texts, social media or messaging apps.
24×7 support and a dedicated account manager.
Flexible, pay-as-you-go monthly plans with the freedom to cancel subscriptions anytime.

Pain points

Businesses often perceive contact center deployment to be a gigantic task. Ozonetel, a fully cloud-based, end-to-end contact center solution can be deployed in a few hours without any coding or support of a dedicated IT team.
A lot of contact center softwares don’t have deep CRM integration with leading CRM providers and also no scope for custom integrations. Ozonetel is one of the few cloud telephony providers that has ready-made deep CRM integration with all leading CRMs.
Contact centers have been notoriously termed as cost centers over the years. However, the advent of cloud-based contact centers has significantly changed the perception. Modern cloud-based contact center software like Ozonetel offers ready-made CRM integration, free deployment, an easy-to-use interface, and a plethora of automation options that boost agent productivity and cut call center operating costs by 50%.