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Managed Dedicated Server Hosting
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About

Liquid Web offers the best managed dedicated server solutions to support your business needs. Available with Linux or Windows operating systems, our bare-metal dedicated servers come with Proactive Sonar Monitoring™ and ServerSecure hardening.
  • Overview
  • Integrations
  • Showroom
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Why Liquid Web Dedicated Server Hosting?

Liquid Web provides 24x7x365 unlimited, live-person, mission critical support (via chat, phone or email/ticket) with leading industry response times to ensure peace of mind for the brands we host and the customers they serve. 
– 59 Second Initial Phone Response Time Guarantee
– 59 Second Initial Chat Response Time Guarantee
– 59 Minute Initial Helpdesk Response Time Guarantee

Liquid Web provides Free, White-Glove Migrations for qualifying environments. 

Liquid Web’s Security Products and Services are working around the clock to protect our customers. From a sampling of over 2,000 servers, we block over 2,800 malicious requests per server per day. Free DDOS mitigation is included with every server and our engineers will remove malicious code or ransomware when customers are subscribed to our Server Secure Plus remediation and protection service. 
Source: https://www.liquidweb.com/support/

Liquid Web customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
eCommerce/PCI
Healthcare/HIPAA
Information Technology
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • 24x7x365 Unlimited Live Person Support Administration frees client from administrative server work enabling more time to be spent on customer acquisition and growing revenues.
  • Liquid Web’s 100% Network Uptime SLA provides freedom from worry knowing Liquid Web’s network provides reliability and peace of mind.
  • Liquid Web experts provide best practice guidance for scalability and autoscaling so that VARs and client environments continue to perform reliably no matter how busy their environments become.

Wants

  • VARs and clients want a low cost of entry for VMWare solutions which is met by Liquid Web’s multitenant VMWare environments; all the advantages of VMWare on a budget with high availability infrastructure that won’t break the bank.
  • VARs and clients want and experience high quality support reliability from Liquid Web’s Unlimited Live Person Support which means fewer server administrative staffing headaches and lower overhead by utilizing Liquid Web experts that provide the care and feeding for their servers Nights, Holidays, Weekends, 24x7x365.
  • The biggest request from any VAR or client is to help find ways to maximize revenues, minimize expenses, and enable sustainable growth for the long term and this is exactly the type of approach ever and every VAR finds through Liquid Web partner consultations that find best-matched solutions for highest possible growth and expansion.

Pain points

  • Knowing who to call when your server is experiencing an issue is one of the worries clients let go of when working with Liquid Web because our 24x7x365 unlimited, live-person support is only a phone call, chat, or ticket away depending on how the client prefers to interact with our team.
  • “What’s the best way to scale my site?” is a question Liquid Web always happy to help explore because our hosting products provide multiple cost-effective paths that help clients do just that while also enabling and accelerating revenue growth for their business.
  • Knowing how to scale your ecommerce site (Magento or WooCommerce) and the best way to optimize it’s performance to meet busy traffic becomes a sigh of relief when clients work with Liquid Web’s Nexcess managed applications engineers that specialize in tuning performance and scalability to meet busy site growth and customer demand.
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