Luma is a virtual agent that streamlines IT service management using artificial intelligence. Luma’s conversational interface guides users to actionable requests and improved self-service. Its automated services deflect tickets and provide immediate resolutions to users. Luma relieves analysts from the burden of triaging requests, chasing down users for more information and handling repeatable mundane requests.
Luma integrates seamlessly with leading ITSM solutions such as CA Service Desk Manager, Cherwell, Connectwise, EasyVista, Freshservice Kaseya and ServiceNow. And, of course, it also connects to Serviceaide’s Intelligent Service Management (ISM) solution.
Serviceaide provides an opportunity for resellers to expand their market share, grow recurring revenue, and increase customer stickiness with these benefits:
• Expand revenue through license/subscription reselling and provision of services
• Systems management front-end is a great base for unifying customer solutions
• Gain a competitive advantage while reducing service costs
• Achieve higher customer satisfaction and retention
• Fast and easy implementation with low risk and quick revenue turnover