Running your public infrastructure can be challenging. Using managed services from Ingram Micro allows your organization to focus on your applications and building your business and have certified cloud professionals managing your infrastructure. IaaS Managed Services also enables service providers to add new revenue streams, expand their market share, automate, grow recurring revenue and increase customer stickiness.
We offer three levels of services:
The Standard service is designed for partners who want a 24/7 L1 support for Azure and AWS. This offering provides you access to certified AWS and Azure professionals and access to the Incident Management and Cost Management platform to track your incidents, daily costs and other best practices.
The Professional level provides L2, L3 and escalation support along with monitoring and alerting of resources on AWS/Azure. Customers will get SLA bound incident management, operating system (OS) and services monitoring, fault resolution, automated ticketing, custom URL monitoring, OS patching, monthly reports/views and consulting support from certified professionals for their infrastructure.
This Premium service provides tooling and access to human expertise, incorporating best practices and 24/7 operational support for a partner’s cloud environment. Premium Support is for customers who need more of a comprehensive support experience. It includes everything from the Professional level plus capacity analysis, backup and recovery, disaster recovery, storage management and a monthly operations view.