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Gorgias Helpdesk
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About

[Fast-Track product] Number 1 rated helpdesk for Ecommerce brands.
  • Overview
  • Integrations
  • Showroom
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Why Gorgias?

Gorgias is a machine learning helpdesk natively built for e-commerce, providing a seamless customer journey through aggregation of interactions across all channels (social, email, chat, voice, SMS) into one customer timeline: 
· Personalize customer engagement and maximize e-commerce investments with integrations to Facebook, Instagram, Recharge, Yotpo, Attentive, Klaviyo, and 50+ more.
· Increase agent efficiency by 30% through automations and macros.
· Increase return on ad spend by responding to social media comments and ads posts directly in Gorgias.
· Drive sales and reduce attrition by rapidly engaging with customers, web and social visitors using machine learning sentiment and intent analysis.
· Report on revenue driven by each customer support rep. 

​Gorgias customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
250 – 999 employees
Enterprise
1000+ employees
Top segments by vertical
Online retail
Segment 2
Segment 3
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • Need to decrease first-response time
  • Need to bring communication from many channels into one place
  • Need to make customer experience exceptional

Wants

  • Want to decrease first-response time.
  • Want to bring communication from many channels into one place.
  • Want to make customer experience exceptional.

Pain points

  • Personalize customer engagement and maximize e-commerce investments with integrations to Facebook, Instagram, Recharge, Yotpo, Attentive, Klaviyo, and 50+ more.
  • Increase agent efficiency by 30% through automations and macros.
  • Increase return on ad spend by responding to social media comments and ads posts directly in Gorgias.

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