Gorgias is the #1 rated helpdesk for Shopify, Magento and BigCommerce that has already assisted 8000+ businesses from all over the globe to boost their sales by organizing a seamless journey for their customers. By centralizing customer interactions and automating 20% of responses to repetitive questions, your support agents will now spend their valuable time answering unique questions and requests and, as a result, build strong relationships between the customer and the brand.
Gorgias is a machine learning helpdesk natively built for e-commerce, providing a seamless customer journey through aggregation of interactions across all channels (social, email, chat, voice, SMS) into one customer timeline:
- Personalize customer engagement and maximize e-commerce investments with integrations to Facebook, Instagram, Recharge, Yotpo, Attentive, Klaviyo, and 50+ more.
- Increase agent efficiency by 30% through automations and macros.
- Increase return on ad spend by responding to social media comments and ads posts directly in Gorgias.
- Drive sales and reduce attrition by rapidly engaging with customers, web and social visitors using machine learning sentiment and intent analysis.
- Report on revenue driven by each customer support rep.