Believe it or not, Microsoft Teams does not have any automatic call recording built in.
That’s where we come along with ClarifyGo Compliance Recording as a Service.
As a Microsoft partner we integrate directly with the Microsoft Graph API allowing us to record all Microsoft Teams calls regardless of call path. Teams to Teams, Teams with Microsoft’s calling plan, Teams with Direct Routing, we can record it all. Audio recording is standard, with Video recording as an option. We also have a Quality Management, PCI Compliance, and Additional Storage Add-Ons.
Record audio, video and screen sharing for valuable business insights.
Introducing ClarifyGo compliance recording in the cloud.
Designed to meet the rigorous demands of compliance regulations, ClarifyGo also provides business intelligence to help you improve sales and service performance.
Never Miss a Conversation
ClarifyGo uses Microsoft Graph API integration to record every type of communication. Includes internal and outbound Teams calls, video conferencing and screen sharing.
Rapid Search and Playback
Search for answers, check agreements and quickly resolve disputes. Add tags, flags and notes to make filtering easy. Integrate Clarify with Dynamics CRM to quickly find recordings by client name or phone number.
Compliance & Risk Management
Tick all the regulation boxes, including Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSS. All recordings are encrypted and can be securely stored for as long as you need them.
Secure File Sharing
Share files securely with colleagues who can’t normally access the system. A time-limited link removes the need to send large and insecure MP3 files by email and keeps you in control of your data.
Business & Customer Intelligence
Assess call handling skills, find trends and support performance targets using ClarifyGo Quality Measurement. Add speech analytics to scan for key words, script adherence and emotions to inform business strategy and service.
ClarifyGo works alongside other Microsoft tools to improve workflow and business intelligence. Speech analytics can send audio transcriptions to Microsoft Insights to track performance, identify compliance risks, and gain a better understanding of customer experience. Or integrate ClarifyGo with Dynamics CRM to add recordings to customer information and improve searchability.
All the benefits of cloud recording.
No Up-Front Costs
A recurring monthly subscription helps spread the cost, with no large upfront license fees or technical investment needed.
Connect and Go
ClarifyGo is already hosted in the cloud, meaning minimal delay in getting you up and running. Just connect it to your Teams tenant to get started.
Hassle Free Maintenance
Oak manages the IT infrastructure behind the scenes so you don’t have to, ensuring high availability and removing the cost of maintaining the system inhouse.
Upgrades are made centrally to the hosted application, so you don’t have to manage the workload and responsibility yourself.
Access on the go
ClarifyGo is entirely browser-based, so you can access it wherever you have internet connection, which makes it ideal for remote working.
For a solution that stays flexible as your business needs change and grow ClarifyGo can scale up or down to meet demand.