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Ozonetel Cloud Agent
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About

[Fast-Track product] Ozonetel is one of the few CCaaS solutions which is built completely inhouse without any dependency on a third-party platform. Since we own the full stack, we offer some of the most flexible ways to modernize your call center operations, by solving your contact center productivity challenges, slashing your operation costs and transforming the customer experience.
  • Overview
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Why Ozonetel?

Ozonetel’s CCaaS product will yield a direct Agent productivity improvement of 40%+ for contact center Agents. This can be achieved with our innovative APIs for Contact Center ACD and how agents view customer data.
With Ozonetel, customers get a full-featured Contact center software that includes Inbound ACD, Auto dialers for outbound, and Omnichannel capabilities like Web chat, SMS, Whatsapp, etc.
Reduce your cost of operations by 50%+ using Ozonetel and avail of our free onboarding and go-live services.

Ozonetel customer persona

Top segments by size (# employees)
B2C
Micro
0 employees
SOHO
1 – 4 employees
Small SMBs
5 – 9 employees
Medium SMBs
10 – 49 employees
Large SMBs
50 – 249 employees
Corporate
249 – 999 employees
Enterprise
999+ employees
Top segments by vertical
Health Care & Social Assistance
Finance & Insurance
Real Estate, Rental & Leasing
Segment 4
Segment 5
Segment 6
Not targeted customer segment
Secondary customer segment
Sweet spot

Needs

  • An inbound call center software that lets them manage call routing, call queues, call recordings and reports.
  • An auto dialer with a CRM integration that improves sales team’s efficiency.
  • A CRM integration that support agents to view relevant customer information on every call.

Wants

  • Serve customers on multiple channels like email, SMS texts, social media or messaging apps.
  • 24×7 support and a dedicated account manager.
  • Flexible, pay-as-you-go monthly plans with the freedom to cancel subscriptions anytime.

Pain points

  • Businesses often perceive contact center deployment to be a gigantic task. Ozonetel, a fully cloud-based, end-to-end contact center solution can be deployed in a few hours without any coding or support of a dedicated IT team.
  • A lot of contact center softwares don’t have deep CRM integration with leading CRM providers and also no scope for custom integrations. Ozonetel is one of the few cloud telephony providers that has ready-made deep CRM integration with all leading CRMs.
  • Contact centers have been notoriously termed as cost centers over the years. However, the advent of cloud-based contact centers has significantly changed the perception. Modern cloud-based contact center software like Ozonetel offers ready-made CRM integration, free deployment, an easy-to-use interface, and a plethora of automation options that boost agent productivity and cut call center operating costs by 50%.
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